Privacy Policy and Safe Shopping

DeAi Gems Co.,Ltd is serious about privacy. How do we do this? DeAi Gems Co.,Ltd uses a secure server to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records. You can shop confidently knowing your personal information and transactions are protected.

 How we use information

 Our site uses an order form allowing you to request information, products and services. Contact information (email address, telephone number, address, etc.) is also used to get in touch with you when necessary. Financial information (credit card number, credit card expiration date, billing address, etc.) is only used to bill you for products and services purchased at DeAi Gems Co.,Ltd.
We may use your IP address to help diagnose problems with our server and to administer our web site. Your IP address may also be used to gather broad demographic information and to recognize customer traffic patterns and site usage. This information assists us in developing the design and layout of the site.
You may, from time to time, receive information from us about new features, new services and special offers we think you'll find valuable.
This site may now, or in the future, contain links to other sites. DeAi Gems Co.,Ltd is not responsible for the privacy practices or content of such sites.
By using our web site or purchasing product from us, you agree to the collection and use of information as set forth in this privacy policy. This policy may be updated at any time. We will post any changes to our privacy policy on this page so that you are always aware of what information we collect and how we use it.

 

Return & Exchange Policy 
Our Ironclad Guarantee
100% Refund - Return any item for a 100% refund--a money-back, satisfaction guarantee.
100% Replacement - After you received the package, please contact us within 7 days if you are not satisfied or there are damages in transport. But you must give us the photos of them to prove it and then we can immediately begin processing your return request.
100% Credit - Many customers choose the convenience of returning the item for a credit when no exchange or replacement is needed. You will receive a 100% credit on your account for the cost of the item..
100% Exchange - Simply return the item and choose another. You will either receive a credit or be asked to pay the difference.

 

We are happy to accept returns. Before return your item(s), you should contact our customer service and submit the online return&refund request. With approval of our customer service, then fill out the return form in the package and send it back with your returned item(s). All returns must be accompanied by a copy of the original invoice. All returned merchandise must be sent back in its original container/bag in a completely unaltered state.

 

Please note: When returning items for exchange in the same category of products, you will receive the same quantity discount as your original order. All other items will be calculated as a new order. The quantity discount pricing will be based on the number of items placed on this new order.


DeAi Gems Co.,Ltd will offer subsidies on the postage of returned items. In the event that you return a large quantity of items for which you have received assortable or quantity discount pricing, we reserve the right to recalculate your order total based on the actual items you kept. We are unable to accept returns of books and videos that have been opened.

 Please read the specific terms and rules about return&refund in Help Center.

 

Intellectual Property Infringement Policy

It is the policy of DeAi Gems Co.,Ltd to take appropriate action where necessary to uphold and recognize all relevant State, Federal and International laws in connection with material that is claimed to be infringing any trademark, copyright, patent and all or any other Intellectual Property laws. If you are an intellectual property rights owner and you believe that DeAi Gems Co.,Ltd sells, offers for sale, or makes available goods and/or services that infringe your intellectual property rights, then send the following information in its entirety to <service@diybeads.cn>


Information required
      1. An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive that is allegedly infringed;
      2. A description of the allegedly infringing work or material;
      3. A description of where the allegedly infringing material is located on the site (product(s) URL);
      4. Information reasonably sufficient to allow us to contact you, such as your address, telephone number and e-mail address;
      5. A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law;
      6. Identification of the intellectual property rights that you claim are infringed by the Website(e.g. "XYZ copyright", "ABC trademark, Reg. No. 123456, registered 1/1/04",etc);
      7. A statement by you that the above information and notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.

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