General Return Policy

 

1) Non-quality related returns:

If there is no quality-related issue but you are still not completely satisfied with your purchase, you may be eligible to return the items for a refund within 7 days of receiving your order.

 

Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.


You will receive your refund after we have received your package and inspected it. The items with signs of use, damage, or removed tags are not eligible for non-quality related returns.

 

Eligible products:
Most products are eligible for a return and a full refund. All returned items must be in brand-new condition, unused and with original tags and packaging.

 

Not eligible products:
Complimentary gifts

 

2) Mis-shipped items:

You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund.

 

Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange.


All returned items must be in brand-new condition, unused and with original tags and packaging.

 

3) Missing items:

Inform Customer Service if an item is missing from your package. When we have confirmed that an item was missing, we will offer a full refund or begin processing a new one for you.  

 

4) Damaged package or items:

If you find the package is damaged upon direct receipt from the courier, please reject it with the reason of damaged package and inform Customer Service about the issues.

 

If you find the package or items are damaged after accepting it, please provide Customer Service photographs demonstrating the issues.
After confirmation, we will ship you a new item or issue a full refund.

 

5) Lost package:

Inform Customer Service if you did not receive a package by the expected delivery date. Once Customer Service confirms with the courier that your package is lost, you will be offered a refund or your items will be resent.

 

6) Quality related returns:

If your products have quality issues, please contact us within 7 days of receiving your order, provide Customer Service photographs demonstrating the issues.


After confirmation, we will exchange you a new item or issue a full refund.

 

How-to: Requesting a return

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