How can I create a new account?

1) Click "Login" in the top-right corner of any diybeads.com.cn page;

2) Click "Create Your Account" on the Login page;

3) Enter your information and read the Site User Registration Agreement;

4) Click “Create Your Account”

How can I sign in?

1) Click "Login" in the top-right corner of any diybeads.com.cn page;

2) Enter your email and password;

3) Click “Login”

 

How can I search for products?

1) Use the Search Bar. Search for products by entering the product name or keyword into the "Search Products" Bar at the top of any page.Try to enter a general description. The more keywords you use, the less products you will get in the results page.When you find a product you’re interested in, simply click the product name or the product image for more details.

2) Refine your search. You can narrow down your product search by using the Refine Search menu on the right. Simply select the product features you are interested in (color, shape, occasion etc.) and your original search results will be updated with your selection.

 

How can I know more about product?

When you've found the item you are interested in and want to know more about it.Pls press "Have a question about this item?",then it will turn" consultations" page.you could pick one of button and press it.The button  include "Product Consulting", "Stock & Delivery", "Payment" , "Service" , "Promotion Rule" , "Others".Pls write down your question on the below blank frame.Next is select "Whether receive the response email",if you agree to receive pls press the button,otherwise ignored the button.All this finished,pls press "submit".That's ok.

 

How to add items to the shopping cart?

When you've found the item you are looking for, enter the desired quantity in the quantity box and click the "Add to Cart" button to place the item in your cart. When an item is successfully added to your cart from a shopping page, the button will change to ''Update''. To change the quantity of any item, enter the new (total) quantity you would like to order and click on the ''Update'' button. To view additional information about a product, click on the item name or image. You will find a larger image and detailed product information.

New items added to your Cart will also be listed at the top of your Mini-Cart, to the right of your screen. The Mini-Cart shows the last 5 items added to your cart. If you would like help with this feature, use the [?]''Help'' button located in the upper left of the Mini-Cart box.

 

How to use the Quick Add?

Make ordering faster: use the Quick Add in your shopping cart to help you add items without needing to click each product individually on the website. When you already know the Item Number of the product you want, you will be able to add individual items to your shopping cart in easy steps.

 

How to use the shopping cart?

To arrive at the shopping cart from any other page, click on the ''Your Cart'' link located in the upper right corner of each page. Once at the shopping cart, you can review all the items that you have placed in your shopping cart and information about each item.

You can make some changes to your shopping cart here, such as modify quantities or remove an item from your shopping cart..

If you make any changes to your order, click the "Update Subtotal" button at the bottom of the page. You can also ''Delete Item''. Adding an item to Favorites at this point allows you to keep the item as a reference directly from your Favorites list. You can use the listing to search for similar items using keywords in the description of the item.

When your cart update is complete, you may select ''Continue Shopping'' to return to the last shopping page you viewed, or ''Checkout'' to proceed through the checkout process. If you are not logged in when you select ''Checkout'', you will first be directed to the Login page.

 

How to check out?
At Cart Checkout page, you need to choose your Shipping Address, Payment&Shipping Method. You can also pay for part of the order by using coupon. Choose Ask for Receipts and fill in order remarks.

 

Change Shipping Address

Payment Methods

Use Coupon

Shipping Methods

  

How can I leave a message for my order?

 

After place order , pyament or not payment you could leave a message for your order.

 

 At the top of homepage ,pls press"My Order" or "My DiyBeads".On the left  there are four frame,in "My Order" frame,pls click"My Orders List".There you will find your order and click "view".It will turn "order center" and leave a message for your order.

 

 

 

 How can I check my order status?

1) Sign into your account and click My Home;

2) Click My Orders List on your screen left;

3) You will then be able to view all your orders and their current status

 

How can I track my package?

1) Once an order has shipped out, we will send you a Shipping Confirmation email that includes your tracking number. Just click on the link and it will take you to delivery

company website, depending on who shipped your package. From there you can use the tracking code to track your package.

2) You can also track your order in My Order

    1. Sign into your account and click My Orders List;

    2. Click the order you want to track;

    3. Click the tracking link alongside the shipping information;

        Note: unfortunately tracking is not always available for Super Saver Shipping.

    4. You will then be taken to the shipping company's website where you can enter your tracking number and find out where your package is.

3) Use these following recommended package tracking websites:

     HK Post Air Mail

     Go to http://www.17track.net/index_en.shtml

     EMS, ePacket,e-EMS

     Go to http://www.ems.com.cn/english.html

     TNT

     Go to http://lit2.tnt.com.cn/tracker/trackandtraceInit.do;jsessionid=MVojsTmCOMNvgDb9iag7Xd8h

     UPS

     Go to   http://www.ups.com/content/cn/en/index.jsx

     FEDEX

    Go to http://www.fedex.com/us/

How can I write a comment about the products I purchased?

Writing a review is easy to do, it helps other customers know more about our products, and you could win prizes or points when you do so.

Before you write a review, please confirm reception at first.

There are two ways to write a review:

You can go directly to the product page to write your revie.

1) Enter product information page

2) Click on Comments then click the Submit my comment link

3) Write your review and submit it

Or you can

1) Sign into your account and click on My Orders List;

2) Click the order that you want to write a review for;

3) Click the Write a Review button

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